delivery and returns
TrooFoods delivers Gut Healthy Granola, Porridge , Fibre Syrup and Troo Thera-Tea straight to your door.
We offer free delivery to many Mainland UK shipping addresses when you spend £25 or more. You will need to select the Free Shipping option when you reach the checkout.
Order processing
We process all orders Monday to Friday. All orders received by 11am will be processed on the same working day. Any orders received after 11am will be processed the next working day. Orders placed over the weekend or on bank holidays will be processed on the next working day.
Free delivery on orders over £25 (Mainland UK only)
Spend £25 or more and get free delivery on orders with a UK shipping address. Simply select the Free Shipping for Orders over £25 option when you reach the checkout.
Standard Mainland UK addresses (excludes UK Highlands & Islands)
Orders to standard Mainland UK addresses will be sent via courier on a Next Day delivery service – please note that deliveries are made on working days (Monday to Friday). You will receive an email confirmation from the courier with a predicted delivery window.
Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight and Northern Ireland addresses
If you live in beautiful places like the Channel Islands, Isle of Man, Isle of Wight, Northern Ireland & Scottish Highlands and Islands we sadly cannot provide free delivery. We’ve tried really hard but we cannot find a cost effective delivery option. If you know of one please get in touch!
Mainland UK Shipping
No Rush – £2.99
Our No Rush service is fulfilled by Royal Mail 48 hour delivery. Your order should arrive within 2-4 working days. There is no tracking on this option.
Speedy Delivery – £4.99
Our Speedy Delivery is fulfilled by our courier on a Next Day delivery service. Your order should arrive on the next working day. You should receive an email from the courier notifying you of when your order is due for delivery. This is fully tracked and you can follow the delivery yourself.
Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight and Northern Ireland addresses
Our Northern Ireland, Highlands and Islands shipping rates will be added automatically at checkout. We only have one standard rate available, charged at £4.99. This will be via a selection of different couriers depending on availability. We usually use a 2-3 working day service.
International Shipping
Germany | ireland | france | malta
We are pleased to say we are now shipping to various countries across Europe. Shipping is charged at various rates based on the cost of using the courier service – Parcelforce. Your parcel should arrive within approximately 3 working days, but it will vary by country.
Please be aware that we are monitoring delivery to EU since Brexit so if you do experience a delay, please get in touch with us, we will do our best to help. Please also note that YOU MAY NEED TO PAY ADDITIONAL TAXES for your order.
Please contact us [email protected] or on social media @eattroo if you have any queries regarding International shipping or if you would like us to ship to a country not currently included above. We will always try our best to help.
Returns
As we sell food and drink we do not accept returns. However, if there is a problem with your order, please contact us [email protected] and one of the Troo team will be happy to help.
