Delivery and Returns

TrooFoods delivers Gut Healthy Granola, Porridge , Fibre Syrup and Troo Thera-Tea straight to your door.

We offer free delivery to many Mainland UK shipping addresses when you spend £30 or more. You will need to select the Free Shipping option when you reach the checkout.  See below for more info.

Every order is hand-packed, so if you have any special requests then do please let us know.

 Order processing 

We process all orders Monday to Friday. All orders received by 11am will be processed on the same working day. Any orders received after 11am will be processed the next working day. Orders placed over the weekend or on bank holidays will be processed on the next working day. 

Free delivery on orders over £30 (Mainland UK only)

Spend £30 or more and get free delivery on orders with a UK shipping address. Simply select the Free Shipping for Orders over £30 option when you reach the checkout. 

Standard Mainland UK addresses (excludes UK Highlands & Islands)

Orders to standard Mainland UK addresses will be sent via a trackable delivery service – either Royal Mail Track 48 or DPD courier on a Next Day delivery service – please note that deliveries are made on working days (Monday to Friday). 

Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight and Northern Ireland addresses

If you live in beautiful places like the Channel Islands, Isle of Man, Isle of Wight, Northern Ireland & Scottish Highlands and Islands we sadly cannot provide free delivery. We’ve tried really hard but we cannot find a cost effective delivery option.  If you know of one please get in touch!

Mainland UK Shipping

No Rush – £2.99

Our No Rush service is fulfilled by Royal Mail 2nd Class delivery. Your order should arrive within 2-4 working days via your regular postman. There is no tracking or flexible delivery on this option.

Next day – £5.99

Our Next Day Delivery is fulfilled by our courier DPD on a Next Day delivery service. Your order should arrive on the next working day. You should receive an email or SMS from the courier notifying you of when your order is due for delivery. This is fully tracked with flexible delivery options and you can follow the delivery yourself.  

Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight and Northern Ireland addresses

Our Northern Ireland, Highlands and Islands shipping rates will be added automatically at checkout. We only have one standard rate available, charged at £4.99.  This will be via a selection of different couriers depending on availability.  We usually use a 2-3 working day service.

International Shipping

Germany | ireland | france | malta

We are pleased to say we are now shipping to various countries across Europe. Shipping is charged at various rates based on the cost of using the courier service – Parcelforce. Your parcel should arrive within approximately 7 working days, but it will vary by country and is subject to local conditions.  Local postal services may hold your parcel for customs checks and until local taxes have been paid.

Please be aware that we are monitoring delivery to EU since Brexit so if you do experience a delay, please get in touch with us, we will do our best to help.  Please also note that YOU MAY NEED TO PAY ADDITIONAL TAXES for your order.

Please contact us [email protected] or on social media @eattroo if you have any queries regarding International shipping or if you would like us to ship to a country not currently included above.  We will always try our best to help. 

Returns 

As we sell food and drink we do not accept returns. However, if there is a problem with your order, please contact us [email protected] and one of the Troo team will be happy to help.

TERMS AND CONDITIONS OF SUPPLY

Please refer to our Terms and Conditions for full details of the legal obligations in terms of website use and of supply.