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FREQUENTLY ASKED QUESTIONS

If you can’t find the answer you’re looking for then contact us and we’ll be happy to help!

Troo Rapid Results Gut Test Kit

When it comes to your body, your gut is at the epicentre of the action. So, it's no surprise really, when something isn't quite right in your gut, it can affect many aspects of your physical and mental health. 

 
 The Troo Rapid Results Gut Health Test Kit is a functional gut health test – this analyses how well your gut is functioning.  It does this by analysing key gut health biomarkers - the levels of Short-Chain Fatty Acids that your good gut bacteria are producing.   We look at the levels of 3 of the key SCFAs, Acetate, Propionate and Butyrate, scoring your levels of each of them individually and in combination to get your overall gut score. 
 
 Your gut score is a snapshot in time of how your successful your gut bacteria are at producing the key SCFAs based on your diet as well as genetics, sex, age and lifestyle. Within a week you will understand how well your gut is functioning and what actions you need to take across your diet and lifestyle to make improvements. 

Most other gut tests currently available look at the composition of the bacteria in your gut i.e. how many butyrate producing bacteria do you have compared to other bacteria. Composition gut testing is usually carried out by Next Generation Sequencing, which is time consuming and costly for the equipment and consumables. 
 
The Troo Rapid Results Gut Test on the other hand is a functional gut test i.e. it measures how much butyrate is actually produced by your gut bacteria. The bacteria in the gut produce many vital vitamins, hormones, neurochemicals and metabolites, which keep you healthy. The most abundant products of gut bacteria are metabolites called Short-Chain fatty Acids making them an ideal overall indicator for how well your gut is functioning. These metabolites are analysed by Gas Chromatography - the gold standard in analytical chemistry which naturally brings analysis efficiencies and costs savings but the data produced is just as powerful if not more so. 

Over the past 10 years gut health and the microbiome has been rigorously studied at Universities across the globe, In fact over 20,000 scientific articles have been published covering the gut microbiome and how it impacts both of physical and mental health and well being. 
 
 It’s also not stopping, new discoveries are being made every day. Our UK based scientists keep on top of this research to ensure we know what is going on and how we can learn from it. Short-Chain Fatty Acids; acetate, propionate and butyrate play vital roles in the body. 
 
Acetate is the most abundant SCFA and should make up more than half of the total SCFAs detected. Acetate regulates gut pH, protects against pathogens, boosts the immune system, controls insulin sensitivity to combat type 2 diabetes and nourishes butyrate-producing bacteria. 
 
Propionate has wide-reaching effects including controlling weight loss and appetite and is anti-inflammatory which relieves and prevents irritable bowel syndrome and Crohn’s disease  
 
Butyrate has several functions. These include providing up to 70% of the energy needed for the cells in the colon; helping prevent leaky gut; and helping the colon with repair, which prevents illnesses such as ulcerative colitis. Butyrate also maintains the gut-brain axis and supports mental health. For example, butyrate increases the synthesis of the “happy hormone” serotonin, which diminishes anxiety and improves mood.  

Remember, any gut test is a snapshot in time. Your gut health can be very quickly effected by a big night out; a bout of illness of even over exertion at the gym. So to make your test results as representative as possible we’d recommend you take the stool sample on a very average day that reflects your usual lifestyle. 
 
We’d advise only collecting a stool sample when you don’t have any tummy problems (i.e. severe diaorrhea or constipation). Also if you’re on a course of medication or have been taking antibiotics or have undergone surgery, wait at least 3 months before taking the Troo Rapid Results Gut Health Test. If you take medication as part of your every day symptom management then this is fine as this represents your ‘usual’ situation.  

Don’t worry about any of this – your sample is in a special liquid that keeps it safe and stable for quite a while. 

Kits have a 6 month expiry date. Please ensure you use the test kit within a few weeks of receiving it.

We’ve looked around the world to provide our customers with a test that is: 
 
Quick – who wants to wait weeks and weeks to know if your gut is working well? You also want to see the results of any diet and lifestyle changes you make, so speed is important. We’re really pleased to have the quickest test results available, up to 7 weeks quicker than the market leader.
 
Cost Effective – At £80 per test (including all P&P) or an annual testing programme (4 tests per year) for £240 – this is more than half the price of the market leader. 
 
Accurate – the process used for analysis is Gas Chromatography - the gold standard in analytical chemistry.
 
Actionable – we don’t want you to have to trawl through a technical 93 page report to try to understand your issues. We like to keep it simple and actionable, so you know what you need to do to improve and reap the benefits of good gut health.  You can see a sample of our report in the product page.
 
We also ideally wanted a testing partner that was based in the UK and who were as passionate about Gut health as we are, NeoVos ticked the boxes in all of these areas. They are also lovely people, something that is really important to us at Troo. 
 
NeoVos provide cutting-edge laboratory analysis to identify your current health and give well-researched advice so that you can do something about it. They do this by reviewing hundreds of technical papers and further developing them in their laboratories until they are confident that the analysis is sound, and the advice given advice will make a difference. The gut test has been developed by their very own scientists to combat the growing issue of gut health. 
 
NeoVos, set out to design a powerful and personalised tool, that is quick and affordable giving a snapshot of your gut health today. Like us at Troo, they aim to help spread gut health awareness; prevent many illnesses as well as alleviating those currently suffering from gut related issues.

Of course! Your medical and personal data are safe through out the process, from ordering your kit from us at Troo to receiving results online from Neovos. 
 
You can read the Troo Privacy Policy and the Neovos Privacy policy. In addition: User Data are securely stored on certified servers located within the UK Full UK GDPR compliance registered with Information Commissioner’s Office.

Troo Cereals & Syrups

Troo Granola contains Gluten Free Oats, Chicory Root Fibre (Inulin), Sunflower Oil, Sunflower Seeds, Flaxseed, Pumpkin Seeds and Nuts, with a few extra natural goodies to make each delicious flavour. For a full list of ingredients, please see the individual product pages.

Spoonful of Fibre is a vegan, low sugar syrup made from chicory root fibre (also known as inulin) which is 65% prebiotic fibre and provides you with 8g of fibre per serving.  

We get our raw ingredients from companies in the UK who source from all over the world. On the whole they are family run companies with very strong values and heritage. Our manufacturing partners are also family businesses in the UK.

Our ingredients on the whole are not organic as this would necessitate putting the price up, out of the reach of ‘normal’ people – organic gluten free oats are particularly expensive! However, the farm where we get our oats from is very ethical and is all but organic.

You can buy Troo online directly from us, just head to our Shop. We are also available online and in-store in Holland & Barrett, Waitrose, Boots, Booths and Planet Organic and online from Amazon and Ocado. For a full list, see our stockist page.

All of our products are suitable for diabetics.  Our cereals and syrups contain a prebiotic fibre called inulin that is derived from chicory root.  This has been used in many scientific studies with people suffering from diabetes and has been proven to help manage blood sugar levels.

 

You can read more about this here: https://translational-medicine.biomedcentral.com/articles/10.1186/s12967-019-02159-0

 

In addition Diabetes UK has a section about the importance of eating fibre: https://www.diabetes.org.uk/guide-to-diabetes/enjoy-food/carbohydrates-and-diabetes/fibre-and-diabetes

SHOP ONLINE

SUBSCRIPTIONS

We offer three types of delivery:

No Rush – £2.99

Our No Rush service is fulfilled by Royal Mail 2nd Class delivery. Your order should arrive within 2-4 working days via your regular postman. There is no tracking or flexible delivery on this option.

Tracked 48 – £3.99

This service is also provided by Royal Mail and offers a tracked delivery within 2-3 working days with SMS or email notifications.  Flexible delivery options available – including Safeplace and Delivery to a preferred neighbour

Next day – £5.99

Our Next Day Delivery is fulfilled by our courier DPD on a Next Day delivery service. Your order should arrive on the next working day. You should receive an email or SMS from the courier notifying you of when your order is due for delivery. This is fully tracked with flexible delivery options and you can follow the delivery yourself.  

We also offer free delivery to much of the UK Mainland on orders over £30. 

 

Unfortunately we need to charge a little extra for deliveries to Northern Ireland; the Scottish Highlands and Islands and to the Isle of Wight, Isle of Man and the Channel Islands.  

 We only have one standard rate available, charged at £4.99.  This will be via a selection of different couriers depending on availability.  We usually use a 2-3 working day service.

Yes, we deliver to selected countries in Europe - see the delivery section of the website for the latest costs and options.

If you are receiving an order from the mainland UK and you select ‘Speedy Delivery’ at the checkout, your parcel should arrive within 1-2 working days, if you select ‘No Rush’ at checkout, your parcel will be with you within 3-5 working days. 

Other UK addresses should receive parcels within 3-5 days also.

 
Deliveries to main cities in Western Europe should take approximately 3 working days but please be aware we are monitoring the situation with deliveries to the EU since Brexit. 

If you have any problems with your order, please send an email to Team Troo at [email protected] 

We don’t currently accept returns or refunds, however if you have a problem with your order, please contact Team Troo at [email protected] and we will be happy to help. 

We’ve made it even easier for you to fill your fibre gap and get a gut healthy start to the day with our create-your-own subscriptions. 

 
 As a way of saying thanks for joining us on our mission to improve the nation’s gut health, we’ll also give you 10% off the RRP when you subscribe (this is applicable to our single products. If you're interested in buying a pre-made bundle, we've already applied a 10% discount to those!). 

It’s really simple, you can literally create your very own subscription bundle. 

 
The quickest and easiest way is to head to our Bundles in the Shop and choose the monthly or bi-monthly bundles. From there, you can build you own bundle - any product, any flavour. 
 
Or, if you're browsing through the single products, you can also choose either a one time or subscription purchase. You’ll see that on each item, you have the ‘one time’ option and then below it, there’s an option to purchase it each month with a 10% discount. Select the monthly option, click sign up now and your product will be added to the basket.   

If you have created a monthly subscription (which most of our products are available on) then you will be charged each month on the day of your first purchase. So if you bought your bundle on the 28th, you will always be charged on the 28th of each month. 

 
Some of our products are set up on a slightly different subscription schedule. Like our Spoonful of Fibre 6 pack for example, is set up to renew every three months.  

You will be asked to select your preferred delivery service on your first order. This will then be used for your recurring monthly deliveries. 

 
We have a number of delivery options; No Rush which is £2.99. Your parcel should arrive within 3-5 working days. Speedy Delivery costs £4.99 and is a next working day delivery service. Or, if you spend more than £25 and live in the UK, we’ll ship your parcel for free. 
 
You can find out more about delivery under our 'Shop Online' FAQs. 

Yes! Once you have set up a subscription and created an account, you will be able to pause or cancel your subscription at any time. If you do decide to cancel, please make sure you do so before your monthly renewal date.

 
If you have any queries, you can also drop us an email on [email protected] and we’ll happily help with any changes you’d like to make.  

If there’s something we can do to make your subscription better, then just let us know. Drop us an email on [email protected]

GUT HEALTH

Prebiotics are a type of fibre which nourishes and stimulates the growth of your good gut bacteria. Good gut bacteria is required for good physical and mental well-being and help protect you against diseases. 

The World Health Organisation recommends that we consume 30g of fibre per day for good physical and mental well-being. All of our Troo products contain at least 25% of your daily fibre requirements in one portion, which makes it a quick and easy way to increase your fibre intake for the day! 

Eating plenty of fibre makes us feel fuller, helps with digestion and prevents constipation. There is also lots of evidence which shows that a fibre rich diet is linked to lower risk of heart disease, stroke, bowel cancer and type 2 diabetes.   

This could be one of 2 things:

 
- A response to the amount of fibre; Troo Granola is REALLY high in fibre, at 9g per 45g bowl, so if you are eating a lot of it when you haven't been eating that much fibre before, it can cause a little discomfort. We always recommend taking it slowly to start when introducing a lot of fibre, and make sure it is accompanied with lots of water. 
 
 - A response to the chicory inulin; each bowl of Troo contains 6g of chicory inulin which can cause flatulence for a small percentage of people. Do you have the same issue with food like Jerusalem artichokes? Or maybe even garlic and onions? They are all from the same family. As you get used to the increase in fibre it should settle down over time.
 
If you need more information on this, please get in touch with us. 

ECO FRIENDLY PACKAGING

Yes! At Troo we make food that's good for your gut and good for the planet, which is why all our product packaging is eco-friendly.

In February 2021, we changed our cereal packaging from a pouch to a compostable bag in a box. We wanted to stay true to our commitment to being good for the planet whilst having a more robust way of delivering gut healthy goodness up and down the country (and even overseas!) Since there has been so many advancements in eco-friendly packaging since we launched the pouches, we took the decision to change from the pouch to the bag in a box.  

 
You can read more about the change over on our our eco-friendly packaging page. 

When we decided to change our packaging, we had to do it in a very short space of time and the most efficient thing to do was to replicate the size of our existing bags in a box to keep the footprint the same. Whilst the front face of our packs is large and bold, we’re actually narrower than other boxes, so in terms of overall volume, it is pretty comparable. 

 
Being sustainable is really important to us, but so is creating a quality product that satisfies our customers and gets to them in one piece! We’re really happy to be using home compostable film and to be in a recycled and recyclable cardboard box. 
 
With some other brands we conducted a large eco-study last year and discovered that one of the key barriers to people making more sustainable choices was lack of information – our new boxes give us the opportunity to explain more about our packaging to customers and help them dispose of our packaging correctly. We’re also really pleased to have the extra space to include our gut health glossary, demystifying another area of confusion. 

Most of our Troo Granola and Porridge round now come in an inner bag made from sustainable cellulose film which is an environmentally responsible alternative to traditional petroleum based plastic film. The film is derived from wood-pulp. It is certified compostable and meets European composting standards, made from GMO free renewable resources. The box is made from cardboard best recycled through the paper recycling channel.
 

A few of our products (Calm Porridge and Seedy Granola) are still available in the pouches which are made out of paper with a plant-based lining and are heat sealed so there are no plastic seals. 


Our Spoonful of Fibre inulin syrup comes in a glass jar with a cardboard sleeve so both are easily recyclable.  

The inner bag that we use for our cereal is made from wood pulp which means it’s home compostable. You can pop it in your food waste or compost heap. The cereal box can be recycled along with your household paper. If you have a jar of Troo Spoonful of Fibre syrup, simply put the jar in your glass household recycling and the cardboard sleeve can go in the paper recycling. 

DIETARY REQUIREMENTS

Yes! All Troo products (including our porridge oats) are gluten free! 

Yes! All Troo products are plant-based and suitable for vegetarians and vegans.  

Our Troo Granola contains nuts so is not suitable for people with a nut allergy. Our Porridge and Spoonful of Fibre are nut free, however all products are made in a factory with nuts. 

CONTAC T US

If your question isn’t answered here or you have any other problems, please send Team Troo an email [email protected] or message us on social media @eattroo. 

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