FREQUENTLY ASKED QUESTIONS
What is your Granola made from?
Troo Granola contains Gluten Free Oats, Chicory Root Fibre (Inulin), Sunflower Oil, Sunflower Seeds, Flaxseed, Pumpkin Seeds and Nuts, with a few extra natural goodies to make each delicious flavour. For a full list of ingredients, please see the individual product pages.
What is Spoonful of Fibre?
Spoonful of Fibre is a vegan, low sugar syrup made from chicory root fibre (also known as inulin) which is 65% prebiotic fibre and provides you with 8g of fibre per serving.
You can buy Troo online directly from us, just head to our Shop. We are also available online and in-store in Sainsbury's, Holland & Barrett, Ocado, Waitrose and Planet Organic. For a full list see our stockist page.
What are the delivery options?
We offer two types of delivery, ‘No Rush’ which costs £2.99 and ‘Speedy Delivery’ which costs £4.99, so you can get Troo products as and when you need them.
Do you deliver internationally?
At the moment, we don’t deliver outside of the United Kingdom.
How long does delivery take?
If you select ‘Speedy Delivery’ at the checkout, your parcel should arrive within 1-2 working days, if you select ‘No Rush’ at checkout, your parcel will be with you within 3-5 working days.
Who can I contact if I have a query or problem with my order?
If you have any problems with your order, please send an email to Team Troo at firstname.lastname@example.org.
Do you accept returns or refunds?
We don’t currently accept returns or refunds, however if you have a problem with your order, please contact Team Troo at email@example.com and we will be happy to help.
Prebiotics are a type of fibre which nourishes and stimulates the growth of your good gut bacteria. Good gut bacteria is required for good physical and mental well-being and help protect you against diseases.
How much fibre should I have per day?
The World Health Organisation recommends that we consume 30g of fibre per day for good physical and mental well-being. All of our Troo products contain at least 25% of your daily fibre requirements in one portion, which makes it a quick and easy way to increase your fibre intake for the day!
Why is fibre important for my diet?
Eating plenty of fibre makes us feel fuller, helps with digestion and prevents constipation. There is also lots of evidence which shows that a fibre rich diet is linked to lower risk of heart disease, stroke, bowel cancer and type 2 diabetes.
Are your products Plastic Free?
Yes! At Troo we make food that's good for your gut and good for the planet, which is why all our product packaging is 100% plastic free.
What is your packaging made from?
Our Troo Granola and Porridge pouches are made out of paper with a plant-based lining and are heat sealed so there are no plastic seals. Our Spoonful of Fibre inulin syrup comes in a glass jar with a cardboard sleeve so both are easily recyclable.
How can I dispose of Troo packaging?
Troo packaging is 100% recyclable, biodegradable and compostable so however you choose to dispose of your empty packs or jars, you will be doing your bit to help the planet and reduce single-use plastic consumption. However, we recommend that the best way to recycle the Granola and Porridge pouches is in your household recycling or relevant recycling bins.
Are Troo Products Gluten Free?
Yes! All Troo products (including our porridge oats) are gluten free!
Are Troo Products suitable for vegetarians and vegans?
Yes! All Troo products are plant-based and suitable for vegetarians and vegans.
I have a nut allergy, are Troo products suitable for me?
Our Troo Granola contains nuts so is not suitable for people with a nut allergy. Our Porridge and Spoonful of Fibre are nut free, however all products are made in a factory with nuts.
I have a question that’s not covered here.
If your question isn’t answered here or you have any other problems, please send Team Troo an email firstname.lastname@example.org or message us on social media @eattroo.