FREQUENTLY ASKED QUESTIONS

Troo products

What is your Granola made from?

Troo Granola contains Gluten Free Oats, Chicory Root Fibre (Inulin), Sunflower Oil, Sunflower Seeds, Flaxseed, Pumpkin Seeds and Nuts, with a few extra natural goodies to make each delicious flavour. For a full list of ingredients, please see the individual product pages.

What is Spoonful of Fibre? 

Spoonful of Fibre is a vegan, low sugar syrup made from chicory root fibre (also known as inulin) which is 65% prebiotic fibre and provides you with 8g of fibre per serving.  

Where do you source your raw ingredients from and where is the product manufactured?

We get our raw ingredients from companies in the UK who source from all over the world. On the whole they are family run companies with very strong values and heritage. Our manufacturing partners are also family businesses in the UK.

Do you use organic ingredients in your products?

Our ingredients on the whole are not organic as this would necessitate putting the price up, out of the reach of ‘normal’ people – organic gluten free oats are particularly expensive! However, the farm where we get our oats from is very ethical and is all but organic.

Where can I buy Troo?

You can buy Troo online directly from us, just head to our Shop. We are also available online and in-store in Sainsbury's, Holland & Barrett, Ocado, Waitrose, Boots, Booths and Planet Organic. For a full list, see our stockist page. 

Shop online

What are the delivery options? 

We offer two types of delivery, ‘No Rush’ which costs £2.99 and ‘Speedy Delivery’ which costs £4.99, so you can get Troo products as and when you need them. We also offer free UK delivery on orders over £25

Do you deliver outside of the UK? 

Yes, we deliver to Ireland and Germany. The cost for shipping is £7.99.

How long does delivery take? 

If you are in the UK and you select ‘Speedy Delivery’ at the checkout, your parcel should arrive within 1-2 working days, if you select ‘No Rush’ at checkout, your parcel will be with you within 3-5 working days. 

Deliveries to Ireland and Germany should take approximately 3 working days but please be aware we are monitoring the situation with deliveries to the EU since Brexit. 

Who can I contact if I have a query or problem with my order? 

If you have any problems with your order, please send an email to Team Troo at [email protected] 

Do you accept returns or refunds?

We don’t currently accept returns or refunds, however if you have a problem with your order, please contact Team Troo at [email protected] and we will be happy to help. 

Subscriptions

Subscribe & save

We’ve made it even easier for you to fill your fibre gap and get a gut healthy start to the day with our create-your-own subscriptions. 

 As a way of saying thanks for joining us on our mission to improve the nation’s gut health, we’ll also give you 10% off the RRP when you subscribe (this is applicable to our single products. If you're interested in buying a pre-made bundle, we've already applied a 10% discount to those!). 

How does a subscription work?

It’s really simple, you can literally create your very own subscription bundle. 

The quickest and easiest way is to head to our Bundles in the Shop and choose the monthly or bi-monthly bundles. From there, you can build you own bundle - any product, any flavour. 

Or, if you're browsing through the single products, you can also choose either a one time or subscription purchase. You’ll see that on each item, you have the ‘one time’ option and then below it, there’s an option to purchase it each month with a 10% discount. Select the monthly option, click sign up now and your product will be added to the basket.   

When will I be charged for my subscription?

If you have created a monthly subscription (which most of our products are available on) then you will be charged each month on the day of your first purchase. So if you bought your bundle on the 28th, you will always be charged on the 28th of each month. 

Some of our products are set up on a slightly different subscription schedule. Like our Spoonful of Fibre 6 pack for example, is set up to renew every three months.  

How does the delivery work? 

You will be asked to select your preferred delivery service on your first order. This will then be used for your recurring monthly deliveries

We have a number of delivery options; No Rush which is £2.99. Your parcel should arrive within 3-5 working days. Speedy Delivery costs £4.99 and is a next working day delivery service. Or, if you spend more than £25 and live in the UK, we’ll ship your parcel for free. 

You can find out more about delivery under our 'Shop Online' FAQs. 

Can I change my mind about a subscription?

Yes! Once you have set up a subscription and created an account, you will be able to pause or cancel your subscription at any time. If you do decide to cancel, please make sure you do so before your monthly renewal date.

If you have any queries, you can also drop us an email on [email protected] and we’ll happily help with any changes you’d like to make.  

Is there something we can do better?  

If there’s something we can do to make your subscription better, then just let us know. Drop us an email on [email protected]

Gut health

What is prebiotic fibre? 

Prebiotics are a type of fibre which nourishes and stimulates the growth of your good gut bacteria. Good gut bacteria is required for good physical and mental well-being and help protect you against diseases. 

How much fibre should I have per day?

The World Health Organisation recommends that we consume 30g of fibre per day for good physical and mental well-being. All of our Troo products contain at least 25% of your daily fibre requirements in one portion, which makes it a quick and easy way to increase your fibre intake for the day! 

Why is fibre important for my diet?

Eating plenty of fibre makes us feel fuller, helps with digestion and prevents constipation. There is also lots of evidence which shows that a fibre rich diet is linked to lower risk of heart disease, stroke, bowel cancer and type 2 diabetes.   

I've experienced some flatuence since trying Troo Granola, why is that?

This could be one of 2 things:

- A response to the amount of fibre; Troo Granola is REALLY high in fibre, at 9g per 45g bowl, so if you are eating a lot of it when you haven't been eating that much fibre before, it can cause a little discomfort. We always recommend taking it slowly to start when introducing a lot of fibre, and make sure it is accompanied with lots of water. 

 - A response to the chicory inulin; each bowl of Troo contains 6g of chicory inulin which can cause flatulence for a small percentage of people. Do you have the same issue with food like Jerusalem artichokes? Or maybe even garlic and onions? They are all from the same family. As you get used to the increase in fibre it should settle down over time.

If you need more information on this, please get in touch with us. 

Eco-friendly packaging

Is your packaging eco-friendly?

Yes! At Troo we make food that's good for your gut and good for the planet, which is why all our product packaging is eco-friendly.

Your packaging has changed - when and why did this happen? 

In February 2021, we changed our cereal packaging from a pouch to a compostable bag in a box. We wanted to stay true to our commitment to being good for the planet whilst having a more robust way of delivering gut healthy goodness up and down the country (and even overseas!) Since there has been so many advancements in eco-friendly packaging since we launched the pouches, we took the decision to change from the pouch to the bag in a box.  

You can read more about the change over on our our eco-friendly packaging page. 

Why are the cereal boxes so big?

When we decided to change our packaging, we had to do it in a very short space of time and the most efficient thing to do was to replicate the size of our existing bags in a box to keep the footprint the same. Whilst the front face of our packs is large and bold, we’re actually narrower than other boxes, so in terms of overall volume, it is pretty comparable. 

Being sustainable is really important to us, but so is creating a quality product that satisfies our customers and gets to them in one piece! We’re really happy to be using home compostable film and to be in a recycled and recyclable cardboard box. 

With some other brands we conducted a large eco-study last year and discovered that one of the key barriers to people making more sustainable choices was lack of information – our new boxes give us the opportunity to explain more about our packaging to customers and help them dispose of our packaging correctly. We’re also really pleased to have the extra space to include our gut health glossary, demystifying another area of confusion. 

What is your packaging made from? 


Most of our Troo Granola and Porridge round now come in an inner bag made from sustainable cellulose film which is an environmentally responsible alternative to traditional petroleum based plastic film. The film is derived from wood-pulp. It is certified compostable and meets European composting standards, made from GMO free renewable resources. The box is made from cardboard best recycled through the paper recycling channel.

A few of our products (Calm Porridge and Seedy Granola) are still available in the pouches which are made out of paper with a plant-based lining and are heat sealed so there are no plastic seals. 

Our Spoonful of Fibre inulin syrup comes in a glass jar with a cardboard sleeve so both are easily recyclable.  

How can I dispose of Troo packaging? 

The inner bag that we use for our cereal is made from wood pulp which means it’s home compostable. You can pop it in your food waste or compost heap. The cereal box can be recycled along with your household paper. If you have a jar of Troo Spoonful of Fibre syrup, simply put the jar in your glass household recycling and the cardboard sleeve can go in the paper recycling

Dietary requirements

Are Troo Products Gluten Free?

Yes! All Troo products (including our porridge oats) are gluten free! 

Are Troo Products suitable for vegetarians and vegans?

Yes! All Troo products are plant-based and suitable for vegetarians and vegans.  

I have a nut allergy, are Troo products suitable for me?

Our Troo Granola contains nuts so is not suitable for people with a nut allergy. Our Porridge and Spoonful of Fibre are nut free, however all products are made in a factory with nuts. 

Contact us

I have a question that’s not covered here.

If your question isn’t answered here or you have any other problems, please send Team Troo an email [email protected] or message us on social media @eattroo. 

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Contact us

TrooFoods Limited,

Le Choix,

The Bayle,

Folkestone

CT20 1SQ

t. 01227 392 228

e. [email protected]

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