FREQUENTLY ASKED QUESTIONS

Troo products

What is your Granola made from?

Troo Granola contains Gluten Free Oats, Chicory Root Fibre (Inulin), Sunflower Oil, Sunflower Seeds, Flaxseed, Pumpkin Seeds and Nuts, with a few extra natural goodies to make each delicious flavour. For a full list of ingredients, please see the individual product pages.

What is Spoonful of Fibre? 

Spoonful of Fibre is a vegan, low sugar syrup made from chicory root fibre (also known as inulin) which is 65% prebiotic fibre and provides you with 8g of fibre per serving.  

Where do you source your raw ingredients from and where is the product manufactured?

We get our raw ingredients from companies in the UK who source from all over the world. On the whole they are family run companies with very strong values and heritage. Our manufacturing partners are also family businesses in the UK.

Do you use organic ingredients in your products?

Our ingredients on the whole are not organic as this would necessitate putting the price up, out of the reach of ‘normal’ people – organic gluten free oats are particularly expensive! However, the farm where we get our oats from is very ethical and is all but organic.

Where can I buy Troo?

You can buy Troo online directly from us, just head to our Shop. We are also available online and in-store in Sainsbury's, Holland & Barrett, Ocado, Waitrose, Boots and Planet Organic. For a full list, see our stockist page. 

Shop online

What are the delivery options? 

We offer two types of delivery, ‘No Rush’ which costs £2.99 and ‘Speedy Delivery’ which costs £4.99, so you can get Troo products as and when you need them. 

Do you deliver internationally? 

At the moment, we don’t deliver outside of the United Kingdom. 

How long does delivery take? 

If you select ‘Speedy Delivery’ at the checkout, your parcel should arrive within 1-2 working days, if you select ‘No Rush’ at checkout, your parcel will be with you within 3-5 working days. 

Who can I contact if I have a query or problem with my order? 

If you have any problems with your order, please send an email to Team Troo at hello@eattroo.com. 

Do you accept returns or refunds?

We don’t currently accept returns or refunds, however if you have a problem with your order, please contact Team Troo at hello@eattroo.com and we will be happy to help. 

Subscriptions

Subscribe & save

We’ve made it even easier for you to fill your fibre gap and get a gut healthy start to the day with our create-your-own subscriptions. 

 As a way of saying thanks for joining us on our mission to improve the nation’s gut health, we’ll also give you 10% off the RRP when you subscribe (this is applicable to our single products. If you're interested in buying a pre-made bundle, we've already applied a 10% discount to those!). 

How does a subscription work?

It’s really simple, you can literally create your very own subscription bundle. 

Simply click on the Troo product (or products) you would like to receive each month. You’ll see that on each item, you have the ‘one time’ option and then below it, there’s an option to purchase it each month with a 10% discount. Select the monthly option, click sign up now and your product will be added to the basket.  

When will I be charged for my subscription?

If you have created a monthly subscription (which most of our products are available on) then you will be charged each month on the day of your first purchase. So if you bought your bundle on the 28th, you will always be charged on the 28th of each month. 

Some of our products are set up on a slightly different subscription schedule. Like our Spoonful of Fibre 6 pack for example, is set up to renew every three months.  

How does the delivery work? 

You will be asked to select your preferred delivery service on your first order. This will then be used for your recurring monthly deliveries. 

We have a number of delivery options; No Rush which is £2.99. Your parcel should arrive within 3-5 working days. Speedy Delivery costs £4.99 and is a next working day delivery service. Or, if you spend more than £25 and live in the UK, we’ll ship your parcel for free. 

You can find out more about delivery under our 'Shop Online' FAQs. 

Can I change my mind about a subscription?

Yes! Once you have set up a subscription and created an account, you will be able to pause or cancel your subscription at any time. If you do decide to cancel, please make sure you do so before your monthly renewal date.

If you have any queries, you can also drop us an email on hello@eattroo.com and we’ll happily help with any changes you’d like to make.  

Is there something we can do better?  

If there’s something we can do to make your subscription better, then just let us know. Drop us an email on hello@eattroo.com

Gut health

What is prebiotic fibre? 

Prebiotics are a type of fibre which nourishes and stimulates the growth of your good gut bacteria. Good gut bacteria is required for good physical and mental well-being and help protect you against diseases. 

How much fibre should I have per day?

The World Health Organisation recommends that we consume 30g of fibre per day for good physical and mental well-being. All of our Troo products contain at least 25% of your daily fibre requirements in one portion, which makes it a quick and easy way to increase your fibre intake for the day! 

Why is fibre important for my diet?

Eating plenty of fibre makes us feel fuller, helps with digestion and prevents constipation. There is also lots of evidence which shows that a fibre rich diet is linked to lower risk of heart disease, stroke, bowel cancer and type 2 diabetes.   

Plastic free

Are your products Plastic Free? 

Yes! At Troo we make food that's good for your gut and good for the planet, which is why all our product packaging is 100% plastic free. 

What is your packaging made from? 

Our Troo Granola and Porridge pouches are made out of paper with a plant-based lining and are heat sealed so there are no plastic seals. Our Spoonful of Fibre inulin syrup comes in a glass jar with a cardboard sleeve so both are easily recyclable.  

How can I dispose of Troo packaging? 

Troo packaging is 100% recyclable, biodegradable and compostable so however you choose to dispose of your empty packs or jars, you will be doing your bit to help the planet and reduce single-use plastic consumption. However, we recommend that the best way to recycle the Granola and Porridge pouches is in your household recycling or relevant recycling bins. 

Dietary requirements

Are Troo Products Gluten Free?

Yes! All Troo products (including our porridge oats) are gluten free! 

Are Troo Products suitable for vegetarians and vegans?

Yes! All Troo products are plant-based and suitable for vegetarians and vegans.  

I have a nut allergy, are Troo products suitable for me?

Our Troo Granola contains nuts so is not suitable for people with a nut allergy. Our Porridge and Spoonful of Fibre are nut free, however all products are made in a factory with nuts. 

Contact us

I have a question that’s not covered here.

If your question isn’t answered here or you have any other problems, please send Team Troo an email hello@eattroo.com or message us on social media @eattroo. 

Join the Troo Crew

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Contact us

TrooFoods Limited,

Le Choix,

The Bayle,

Folkestone

CT20 1SQ

t. 01227 392 228

e. hello@eattroo.com

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